About the Utility Department
Water and sewer services are provided through the Utilities department. The department employs 33 people and is organized internally into a separate water system and sewer system. The city operates and maintains its own water distribution and treatment facilities and wastewater/sewerage collection treatment facilities.
The system is managed by the Superintendent of Operations and the Superintendent of Administration, both positions appointed by the Mayor, subject to City Council approval. The Utilities department of Operations is organized internally into two areas managed by two Assistant Superintendents, one of whom manages the water plant with the other managing the sewer plant. Administrative matters for the Utilities department are managed by the Superintendent of Administration. Both the water and sewer plants are operated under the supervision of licensed and certified operators pursuant to state requirements.
City of Jacksonville Municipal Utilities
200 W. Douglas Jacksonville, IL 62650
TO PAY WATER/SEWER BILLS ONLINE PLEASE CLICK ON THE FOLLOWING WEBSITE LINK:
HTTPS://JACKSONVILLE.MERCHANTTRANSACT.COM
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Administration:
Business Office: Located at: 200 W. Douglas
Jacksonville, IL 62650
(Office Hours 8:00am- 4:30pm)
Mailing Address: 200 W. Douglas
Jacksonville, IL 62650-2040
Phone: (217)479-4615 Text: (217)370-4122 Fax: (217)245-2822
For Weekend/Evening Emergencies: (217)479-4660
Superintendent of Administration
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Operations:
Water Plant
Phone: (217)479-4660 Fax: (217)479-4675
jaxwater@jacksonvilleil.gov
Sewer Plant
Phone: (217)479-4648 Fax: (217)243-1208
jaxwwtp@jacksonvilleil.gov
Superintendent of Operations - Rick Hearin
rhearin@jacksonvilleil.gov
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