Department Staff
Approximately 92,000 utility bills for water and sewer are generated each year by the City of Jacksonville.
Our office can answer questions about your account, change the billing name or address, help you establish a new account, and schedule water meter readings for residents who are moving out. We do offer a free service to check for water leaks.
Department Staff
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Sally Long
Superintendent of Administration
slong@jacksonvilleil.gov
Missy Young
Office Manager
myoung@jacksonvilleil.gov
Laura Golab
Bookkeeper
lgolab@jacksonvilleil.gov
Ashley Wankel
Customer Service Representative
Set up/cancel water & sewer service
awankel@jacksonvilleil.gov
Jennifer Watts
Customer Service Representative
Payment arrangements
jwatts@jacksonvilleil.gov
Mailing Address and for General Inquiries:
Office of Municipal Utilities Administration
200 West Douglas
Jacksonville, IL 62650
217-479-4615 (ph)
Office Hours: Monday through Friday 8:00 a.m. - 4:30 p.m.
