Paying Your Water & Sewer Bill
All accounts are billed monthly. A 10% penalty will be applied to all bills not paid within 15 days. The penalty is figured using the current unpaid billed amount.
If you receive a bill that is extraordinarily high, please contact our office as soon as possible. We will send our service representative out (free of charge) to check for leaks and profile the meter.
Payment Options Include:
Cash/Check/Credit Card - Municipal Utilities business office (inside or drive-thru), mail, outside drop-off box
Online Payments - Credit Card, Debit Card, Electronic Check
To pay your bill online click on the following web address: https://Jacksonville.merchanttransact.com or to pay by phone: (217)408-0008
Payment taken directly out of your checking or savings account every month.
Direct Payment Application
There will be a $10.00 collection fee for all payments collected by our Service Representative.
Please save your payment receipt when you pay your bill with cash.
There will be a $25.00 fee added to any account where non-sufficient funds have been used for payment. These accounts will be subject to termination without notice.
Business Office: Located at: 200 W. Douglas
Jacksonville, IL 62650
(Office Hours 8:00am- 4:30pm)
Mailing Address: 200 W. Douglas
Jacksonville, IL 62650-2040
Phone: (217)479-4615 Text: (217)370-4122 Fax: (217)245-2822
For Weekend/Evening Emergencies: (217)479-4660
Superintendent of Administration