Service Calls For High Water Use
High Water Consumption:
If you were notified about high water consumption and you aren't aware of any plumbing problems, please call our office to set up an appointment with our service representative. Our new water meter technolgy provides reports on hourly water use information. This information is a very good tool to help with leak detection. We will do everything we can to help you find out what is leaking.
A main misconception is that the meter will run fast causing the water consumption to have an inflated reading. Your water meter has a mechanism inside that causes the meter to lock up if it tries to speed up. Most meters run a little slow because they accumulate mineral deposits inside them over time.
Leaking faucets and plumbing joints usually use around 20 gallons of water per day.
Leaking toilets are the leading cause of high water usage problems.
- If your toilet continues to run long after you flush it, it will use the same amount of water that you would be using by turning on a water faucet and leaving it running. We have seen monthly water bills increase by 30,000 gallons, or more, per month due to a "running" toilet.
- There are also silent toilet leaks that will cause the water usage to increase.
The City will do free maintenance and repair/replacement on all meter problems if the damage isn't caused by the customer. The property owner is responsible for maintaining the fittings that connect the meter to the water line.
The average amount of water it takes for different uses are listed in the chart below. This will help you determine an estimated amount of water your household may use.
Water Use Regular Fixtures Water Saving Fixtures
Shower 7 gallons per minute 2.5 gallons per minute
Bath 28-36 gallons for full tub
Running Faucet 3 gallons per minute 2 to 2.5 gallons per minute
Washing Machine 40-55 gallons per load 18-25 gallons per load
Dishwasher 15 gallons per load
Toilet 6 gallons per flush 1.6 gallons per flush
Hand Dishwashing 3 gallons per minute 2.2 gallons per minute
Water Service Leaks
Do you have a puddle of water sitting on your property that won't go away? Is your water pressure not as good as it used to be? A leak in your water service line (the pipe that connects your home plumbing to the water main) may be causing this.
Who is responsible for fixing a service leak?
- If the leak is on a commercial property the property owner is responsible for the repair.
- If the leak is on a residential property:
- The property owner is responsible for all leaks between the house and the stop box.
- The City is responsible for all leaks that are between the stop box and the water main.
The stop box is used to shut water off and is usually located at the edge of your property. Many stop boxes are old and no longer operable.
Who is responsible for the Stop Box repair?
1. For residential properties, the City of Jacksonville is responsible for doing the repair.
2. For commercial properties, the property owner is responsible for doing the repair.
Business Office: Located at: 200 W. Douglas
Jacksonville, IL 62650
(Office Hours 8:00am- 4:30pm)
Mailing Address: 200 W. Douglas
Jacksonville, IL 62650-2040
Phone: (217)479-4615 Text: (217)370-4122 Fax: (217)245-2822
For Weekend/Evening Emergencies: (217)479-4660
Superintendent of Administration - Sally Long email@example.com
TO PAY WATER/SEWER BILLS ONLINE PLEASE CLICK ON THE FOLLOWING WEBSITE LINK: HTTPS://JACKSONVILLE.MERCHANTTRANSACT.COM
TO PAY BY PHONE: (217)408-0008