SET UP/CANCEL WATER & SEWER SERVICE

How do I set up a new water/sewer service account?
Please call our office to let us know when you will be moving in to your new residence.  When you call us we will determine if you need to complete an application and pay a deposit.  If you are renting a property, we will need the property owner to verify that it is o.k. to put the account in your name.

How do I cancel water/sewer service?
Please call our office a couple of days before you plan to move.  We will need a forwarding address for your mail.  If you are renting the property, we will need the property owner to verify that you have moved out.

Administration:
Business Office: Located at:  200 W. Douglas 
                                               Jacksonville, IL 62650
                           (Office Hours 8:00am- 4:30pm)

Mailing Address:  200 W. Douglas
                             Jacksonville, IL 62650-2040

Phone: (217)479-4615   Text: (217)370-4122  Fax: (217)245-2822
For Weekend/Evening Emergencies: (217)479-4660
Superintendent of Administration 

TO PAY WATER/SEWER BILLS ONLINE PLEASE CLICK ON THE FOLLOWING WEBSITE LINK: HTTPS://JACKSONVILLE.MERCHANTTRANSACT.COM