WATER SERVICE DISCONNECTION POLICY FOR DELINQUENT ACCOUNTS

All account balances are considered past due and delinquent after 30 days, from the bill date, and are subject to having service discontinued.  Any service disconnected for non-payment shall remain disconnected until all delinquent amounts, as well as a $15.00 reconnection fee, have been paid in full.  You will also be required to complete an application and pay a $100.00 deposit if we don't have one for your account.

If you receive a yellow disconnection notice and need to make special payment arrangements, please call (217)479-3533. As long as your payment is paid, as agreed upon by you and the Utility Department, your water service will not be disconnected.  NO PAYMENT ARRANGEMENTS WILL BE MADE IF YOU HAVE RECEIVED A RED (OR SALMON COLORED) WATER DISCONNECTION NOTICE!!!!

Water reconnections are done on the same day the payment is made, if it is before 4:00pm.  Someone will need to be home to make sure that no water is running when the reconnection is made.  If the payment is made after 4:00pm the water reconnection will be done the following business day.

All payments made for water reconnections must be paid by cash, money order, or credit card.  No personal checks will be accepted.

There will be a $25.00 fee added to any account where non-sufficient funds have been used for payment.  These accounts will be subject to termination without notice.

TO PAY WATER/SEWER BILLS ONLINE PLEASE CLICK ON THE FOLLOWING WEBSITE LINK: HTTPS://JACKSONVILLE.MERCHANTTRANSACT.COM

TO PAY BY PHONE: (217)408-0008

Administration:
Business Office: Located at:  200 W. Douglas 
                                               Jacksonville, IL 62650
                           (Office Hours 8:00am- 4:30pm)

Mailing Address:  200 W. Douglas
                             Jacksonville, IL 62650-2040
 
Phone: (217)479-4615 Text: (217)370-4122  Fax: (217)245-2822 
For Weekend/Evening Emergencies: (217)479-4660
Superintendent of Administration