Water Service Disconnection Policy For Delinquent Accounts
All account balances are considered past due and delinquent after 30 days, from the bill date, and are subject to having service discontinued. Any service disconnected for non-payment shall remain disconnected until all delinquent amounts, as well as a $50.00 re-connection fee, have been paid in full. You will also be required to complete an application and pay a $100.00 deposit if we don't have one for your account.
If you receive a salmon colored disconnection notice and need to make special payment arrangements, please call (217) 479-4615 within 5 days of the date of the notice. As long as your payment is paid, as agreed upon by you and the Utility Department, your water service will not be disconnected. NO PAYMENT ARRANGEMENTS WILL BE MADE BEYOND THE 5 DAYS AFTER THE DATE OF THE SALMON COLORED DISCONNECTION NOTICE.
Water re-connections are done on the same day the payment is made, if it is before 4:00 p.m. Someone will need to be home to make sure that no water is running when the re-connection is made. If the payment is made after 4:00 p.m. the water re-connection will be done the following business day.
All payments made for water re-connections must be paid by cash, money order, or credit card. No personal checks will be accepted.
There will be a $25.00 fee added to any account where non-sufficient funds have been used for payment. These accounts will be subject to termination without notice.
TO PAY WATER/SEWER BILLS ONLINE PLEASE CLICK ON THE FOLLOWING WEBSITE LINK: HTTPS://JACKSONVILLE.MERCHANTTRANSACT.COM
TO PAY BY PHONE: (217)408-0008
Business Office: Located at: 200 W. Douglas
Jacksonville, IL 62650
(Office Hours 8:00 a.m. - 4:30 p.m.)
Mailing Address: 200 W. Douglas
Jacksonville, IL 62650-2040
Phone: (217)479-4615 Text: (217)370-4122 Fax: (217)245-2822
For Weekend/Evening Emergencies: (217)479-4660
Superintendent of Administration